On this weekend! Get tickets now.

FAQ's

Please contact us if you have any additional questions.

Who do I contact for teams or polo related questions?

Please get in touch with Richard Sevaville at 0211698276. Richard is managing all aspects of the polo matches and team entries.

How do I get there?

Mystery Creek Festival of Polo is located at Mystery Creek Polo Club, 24 Tarr Rd, Ohaupo, 3881 Cambridge. 

Is there onsite parking available?

Yes, we have plenty of free onsite parking. Wheelchair/disability parking is also available and you must be displaying a mobility parking permit, for our parking team to direct you to the reserved area closest to the event.

What can't I bring?

Please leave the following items at home. 

  • Alcohol

  • Illegal substances or items

  • Furniture, including but not limited to chairs, sofas, sun umbrellas

  • Please leave all dogs at home, they are not allowed onsite (with exception of service dogs)

  • Private BBQ's

You and your possessions may be searched before entering the venue, during the event or when leaving the venue.

Can I bring BYO alcoholic beverages?

This event is a licensed event Friday and Sunday. Alcohol is not permitted to be brought into the venue and no alcohol is to be taken out of the venue to comply with the NZ Liquor Licensing laws.

Is alcohol available for purchase?

Yes. There will be a cash bar in the Pony Line VIP Marquee and the Family Picnic Lawn. 

Can I bring my own food & drink?

You are able to bring food & non-alcoholic drinks into the Family Picnic Lawn. There will also be variety of good quality food and beverages available from the range of food trucks on-site.

Can I bring a picnic blanket?

Yes picnic blankets, ground rug or mats are allowed in the family picnic area.

Can I bring my dog?

No dogs are allowed in the event zone except for certified assistant dogs. Please remember that it can get extremely hot during the day, and you must ensure that animal welfare is followed. We recommend leaving your animals at home.

Is there food suitable for dietary requirments?

Yes, we have a variety of food trucks that cater for most requirements.

What family-friendly entertainment is there?

Along with a selection of delicious, family-friendly food trucks, there will also be bouncy castles and face-painting, so there will be no shortage of fun.

What is the dress code?

Come casual or dress up in your finest - whatever you decide make sure its comfy and you can walk on grass and gravel. Mystery Creek Polo Club is a working equestrian facility.

Ticket FAQ's

Can I purchase tickets at the gate?

General addition tickets to the Family Picnic Lawn only can be purchased at the gate. VIP tickets can be purchased here.

How do I access my tickets?

• Your tickets will be delivered electronically via email. (E-tickets) 
• You can then print these or bring them on your phone or tablet to the event so we can scan you in at the door
• We will send you your e-ticket as soon as you complete your purchase please note sometimes they can end up in your junk folder, please look there for them if you can't find them

I have brought my tickets online but I have not received any confirmation, what do I do?

Please check your junk folder as sometimes tickets can end up there. Otherwise, please email your name and email through to info@coreevents.co.nz and we will get back to you.

Ticket ​Refund and Returns

  • Refunds and returns are covered under the terms below and do not limit your rights under New Zealand consumer law: All transactions are final.

  • Refunds are NOT permitted, except as required by law. In the case of an event cancellation, refunds will be provided to patrons who have purchased tickets for the cancelled event.

  • In the event that Mystery Creek Festival of Polo needs to be postponed tickets will automatically be valid for the new date. If 60 days has passed since Mystery Creek Festival of Polo was postponed and no rescheduled dates have been announced, a 30-day window for refunds will open at that time. 

  • In the event Mystery Creek Festival of Polo is cancelled you will be refunded your ticket refund (less a processing fee of $20 per transacted purchase or $10 per ticket).

For full ticketing terms and conditions click here.